Content Creation Team Lead @ Hack Your Learning

Sep 2020 - Present

• Overseeing the creation of content for 4 prep sessions and a hackathon

Duty Manager @ YMCA Calgary

May 2018 - Present

• Provide exceptional customer service through problem solving
• Respond to facility emergencies and ensuring the safety of members and staff
• Supporting all areas of the facility to ensure a smooth operation and a positive experience for all patrons

Member Services Representative @ YMCA Calgary

Jun 2017 - Present

• Greeting patrons and providing an excellent customer experience
• Accurately communicating large quantities of information effectively in person, digital formats, and over the phone